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SBI Card customer service (phone and email)

SBI Card

Find below customer service details of SBI Card. Besides contact details, the page also offers a brief overview of the credit card provider.

Head Office
SBI Cards and Payment Services Ltd
DLF Infinity Towers, Tower C,
10-12 Floor, Block 2, Bldg 3,
DLF Cyber City, Gurgaon 122002

Customer Service
Phone: 1860 500 1290
Phone: 1860 180 1290
Phone: 1860 500 1295 (IRCTC SBI Card)
Phone: 39 02 02 02 *prefix std code
Phone: 1860-180-7777 (grievances)
Email: feedback@sbicard.com
Email: customer.care@sbicard.com

About SBI Card
SBI Card is a payment solutions provider that is a joint venture between State Bank of India and US multinational private equity firm The Carlyle Group. First introduced in 1998, SBI Card offers a range of credit cards for individuals and corporate customers. Headquartered at Gurgaon, the company employs more than 3,600, with offices in over 130 cities. It posted revenue of Rs 72,868 million in 2018-19. Today, it is reported to be the second largest credit card issuer in India, with more than 9 million customers. The non-banking financial company was listed on the National Stock Exchange in 2020.

For an overview on the credit card portfolio, you can visit the official website here. SBI Card’s current offerings include premium cards, travel and shopping cards, classic cards, exclusive co- branded cards and corporate cards. Designed to cater to diverse customer segments, SBI Card employs industry standard security features for secure online transactions. Cardholders get real-time SMS alerts and can manage their account by signing in on web or smartphone app. There are also close to 30 useful self-service features.

SBI Card’s current product portfolio includes SBI Card Elite, SBI Card Prime, SimplySAVE SBI Card, SimplyCLICK SBI Card, SBI Card Unnati, SBI Signature Corporate Card, SBI Platinum Corporate Card, Doctor’s SBI Card, IRCTC SBI Card, TATA Cards, TATA Star Card, Yatra SBI Card, StyleUP Card, Central Select Card, Air India SBI Card, Apollo SBI Card, Etihad Guest SBI Card, Mumbai Metro SBI Card, Chennai Metro SBI Card, Capital First SBI Card and Ola Money SBI Card. The cards vary in its features and benefits. Cardholders earn points on dining, grocery and other spending. The points earned differ according to card type and tier level. The co-branded cards like IRCTC SBI Card and Yatra SBI Card reward frequent travellers. The latter reward customers who book travel and holiday, with EMI offers and special discounts.

Get an overview of the cards, features and benefits on the website. The product pages have details of privileges along with fees and charges. The detailed terms and conditions are available to download in PDF format. Most cards come with enhanced security, reward points benefit, add-on cards, emergency card replacement, fraud liability cover and fuel surcharge waiver. Additionally, cardholders enjoy lower interest rates and can get instant money through NEFT or ATM withdrawal.

You can compare cards and know one with most advantages for your usage. New customers can instantly apply online and have a representative follow up on the credit card application. If you have a pending application, you can track status with reference number. Existing customers can head to the Offers section on the website to know ongoing shopping or travel discounts on their card. For knowing reward points summary, you can sign in to your account, speak to customer care or refer latest credit card statement. To redeem reward points, click on Rewards section and browse through the rewards catalog. You can purchase gift vouchers or products for the available points on your account. Most gift vouchers in electronic format are delivered in 5 working days. Rewards points can be redeemed for electronics, apparel, books, accessories and memberships.

As for paying your credit card bill, you can pay over the counter at any nearest SBI brand, deposit a cheque in drop box or pay through Internet banking facility. Register for auto debit to have amount automatically debited from your bank account. For complaints or queries on new applications, bill payment, e-statements, reward points, add-on cards, upgrade, or others, reach the SBI Card support.

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