Home NEWS Safaricom Home Fibre Packages, Prices and Coverage

Safaricom Home Fibre Packages, Prices and Coverage

Safaricom Home Fibre

With the rising need for continuous communication and instant gratification, we keep seeking products and services that will gratify this ‘need’ instantaneously. Gone are the days when the only way to access the internet was through a cyber cafe, at work or by using bundles. Nowadays, a majority of the population is using smartphones and Smart Televisions to access high-quality content. Thanks to Safaricom home fiber, anyone at home can have unlimited internet access as long as you live within the coverage area. Thanks to Safaricom home fiber, anyone at home can have unlimited internet access as long as you live within the coverage area. Here is everything you need to know about Safaricom fiber to home coverage and packages.

What is Safaricom Home Fibre?

Safaricom Home Fibre is a service that allows you to have fast, reliable, and unlimited internet access from the comfort of your home. Facebook, Instant Messaging, Instagram, WhatsApp, Snap chat, Skype, Twitter, YouTube. These are just but examples of how we stay connected from the comfort of our spaces without giving much thought to our location.

All one has to do is register, and then you are given a WiFi router that will enable you to have wireless and LAN internet access. Currently, Safaricom home fiber packages are categorized based on speed and prices. The fiber eliminates the need to use cables so you can worry less about adverse weather conditions affecting your speed.

Why Safaricom Home Fibre

The growing subscription of on-demand services like Iflix and Netflix, which allow people to stream live programs and more people opting to work from home has led to increased demand for Internet connectivity in residential buildings.


Safaricom has also signed deals with video streaming service providers such as Showmax and Kwesé, heightening the rising demand for home Internet. In January the telco cut mobile data charges for its Internet-enabled digital television decoders by 53 percent. This was in a bid to beat the competition in the home Internet space.

The set-top boxes, launched in 2015, were silently re-launched last November. This is two years after they were pulled out for an upgrade. Sales had flattened at 1,500 devices in the first seven months. Although the demand is still high, the home Internet is growing very fast in Kenya. Many companies, including Safaricom, Access Kenya, Zuku, Jamii Telecom, and Telkom Kenya, are trying to Grab their Market Share.

Safaricom’s main competitor in the fiber to the home is Zuku which has a top-rated triple-play product that combines the internet, telephone, and TV. It is rumored that Safaricom might launch a new version of the Safaricom Big Box. It will be equipped with streaming support, which would help it in its quest to gain a market share.

Safaricom Home Fibre Packages and Prices

Safaricom Home Fibre ONLY Packages and Prices

The packages are grouped into four categories from bronze, silver, gold to diamond. The following are the current

1. Bronze

Bronze has a speed of 5 MBPS and a monthly cost of Ksh 2,500. With this package, you get Basic web surfing, moderate speed music, and movie downloads, Email, Social Media and Standard Definition (SD) video.

2. Silver

Silver has a speed of 10 MBPS and a monthly cost of Ksh 3,499. With the silver package, you will access web surfing, email, unlimited internet usage, and you’ll be able to stream on YouTube and download music and movies.

3. Gold

While bronze and silver packages allow you to watch only SD videos, with Gold which has a speed of 20 MBPS and cost Ksh 4,999 per month. You will be able to access High Definition Music, videos, and movies. Another great advantage of the silver package is that with the high internet speed, you can easily venture into e-learning without encountering any buffering problems.

4. Diamond

Diamond has a speed of 40 MBPS and costs Ksh 9,999. This package allows you to run multiple activities, venture into any online course, and stream any ultra-high-definition content. When you pay for this monthly package, you can also install HD video surveillance to boost security in your home.

Safaricom Home Fibre PLUS Packages and Prices


2GB Mobile Data
100 Minutes across networks
Unlimited SMS across networks
Kshs 3,400 for 30 days


Parental Control
4GB Mobile Data
200 Minutes across networks
Unlimited SMS Across Networks
Kshs 4,999 for 30 days


Parental Control
4GB Mobile Data
200 Minutes across networks
Unlimited SMS Across Networks
Kshs 6,699 for 30 days


Parental Control
4GB Mobile Data
200 Minutes across networks
Unlimited SMS Across Networks
Kshs 12,499 for 30 days

What is the connection process? 

The Safaricom fiber home internet connection process is straightforward and quick. It entails sending a message to 400 with the word ‘Fibre,’ and a Safaricom team will call you. They will then ask for your personal details like full name, ID number, email address, house number, and the package you want. You will then receive an SMS with an account number for making payments. After making the payment, you will receive another SMS telling you when the installer will arrive at your house. The technical team will arrive at your home within two days.

Safaricom fiber Location coverage 

Safaricom’s home fiber service has been connected to more than 213,000 homes across the country and is available in Nairobi, Nakuru, Mombasa, Kisumu, Eldoret, Thika, Bungoma, Kitale, Nyeri, and Nanyuki among other towns.

In Nairobi, the service is available in Nyayo Estate, Imara Daima, South B, Langata Estate, Ongata Rongai, Kiambu Road, Ruaka, Runda, Parklands, Westlands, Kileleshwa, Mountain View, Kinoo and Kikuyu among other estates.

To check if your home is located in an area with Safaricom home fiber, all you have to do is dial *400#. Next, choose the option that says Get Safaricom Home fiber, then key in the name of your town then your estate name and finally your nearest landmark. A Safaricom customer care will then get in touch with you. You can also check your area via the Safaricom official website.

How to register for Safaricom home fiber

As soon as you verify that your area has Safaricom fiber to home coverage, the next step is to register so that you can get the internet package that you want. For the registration process, you will need to fill an application form and attach a copy of your ID or passport. Safaricom will issue you an account number from which you will use to make payments.

After payment confirmation, you will receive an SMS with your Wi-Fi password and username which you will use to connect all your devices.

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How to pay or renew your package

You can renew or pay for Safaricom home fiber using two methods: By visiting their nearest retail shop or at the comfort of your home using via Mpesa.

The Safaricom home fiber payment via the Mpesa payment method is splendid because a majority of the population send, get money, and perform various payments using Mpesa. Days before the expiry date, the Safaricom team will inform you of the expiry date through an SMS.

Here is the step by step procedure on how existing customers can renew and pay for their internet subscription using Mpesa:

  1. On your phone dials *400#
  2. Key in your Safaricom fiber home service pin
  3. Choose renew subscription
  4. Enter your account number
  5. Make and confirm payment

How to upgrade your current Safaricom home fiber

You can upgrade to a new Safaricom home fiber internet package if you feel that you need more internet speed.

Here is how to upgrade your current Safaricom home fiber:

  1. Dial *400#
  2. Choose the option that says change subscription
  3. Select the service package that you prefer
  4. Pay the package amount via Mpesa, and you will be automatically upgraded.

How to terminate your internet service

If you’re leaving the country or have less use for the Safaricom home fiber, then you can quickly terminate your subscription by sending an email with your registration details to Safaricom with more information stating that you want the service canceled.


If your browsing experience is pedestrian at best, Bronze will be beautiful for you.

If you need a little flexibility, bearing in mind that downloads will be limited to a single device, then Silver is the plan for you.

However, if you perform lots of downloads with friends and family, you might need to pay a little more for Gold.

Lastly, power users who have multiple devices such as camera surveillance gear have no choice but to buy the Diamond package

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