Find below the customer service details of Los Angeles Union Station. Besides contact details, the page also offers a brief overview of the transport hub.
800 N Alameda St.
Los Angeles, CA 90012
Phone: 1-800-872-7245 (Amtrak)
Phone: 800-371-5465 (Metrolink)
Phone: 213-922-6235 (Metro)
Phone: 213-683-6897 (Amtrak – lost/found)
Phone: 323-937-8920 (Metro – lost/found)
About Los Angeles Union Station
Los Angeles Union Station is one of the most iconic and popular tourist destinations in Southern California. The station has been a hub for transportation in the region for over a century, and it remains a vital part of the regional infrastructure today. From rail traffic to buses, Los Angeles Union Station offers a variety of transportation options to help visitors get around town. So whether you’re looking to explore the area or just need to get somewhere fast, Los Angeles Union Station is the perfect place to be!
Los Angeles Union Station is a massive transportation hub located in downtown Los Angeles, California. It opened in 1939 as Los Angeles Union Passenger Terminal and has become one of the busiest in the United States. Today, it serves as a major transit hub for Amtrak, Metrolink, Metro Local, and few other bus lines. It is also home to several retail outlets and restaurants, making it a great destination for travelers.
Commuters will find a variety of amenities such as food and beverage outlets, bike share system, parking spaces, gift kiosks, among others. Moreover, you can host your corporate/social events, weddings, and other occasions at LA Union Station. In addition, the Metro Headquarters building and the LA Union Station are home to a variety of site-specific artworks. Union Station is open to the public daily from 4am to 1am. Parking is available at Union Station East and Union Station West. Note that overnight parking is available only at the East parking garage.
As for booking tickets, there are plenty of options for searching and reserving tickets online. You can book tickets at Amtrak.com or other ticketing portals. Online cancellations are possible through Amtrak. The cancellation of your online booking may depend on the fare type. It is possible to cancel some reservations, but not all, and some fares may have additional restrictions. If you decide to cancel or claim refund, you can do so online, over the phone, at Amtrak stations, or via email.
Those who have lost luggage or misplaced items on the train must fill out a lost item report with details of travel dates, departure and arrival stations, train numbers, and a detailed description of the items. Following that, you will receive a Lost Item ID tracking number which will give you regular updates.
Amtrak, Metrolink, and Metro Rail operates a number of services at the station.
Trains from Amtrak’s western long-distance lines arrive at Union Station. Some of them include Coast Starlight – Seattle, Southwest Chief – Chicago, Sunset Limited – New Orleans, and Texas Eagle – Chicago. Trains in Amtrak California regional routes include San Diego – San Luis Obispo via Los Angeles (Pacific Surfliner), and Amtrak Thruway Motorcoach provides connections to the San Joaquin through Oakland or Sacramento.
Trains of Metrolink include Antelope Valley Line – Lancaster, Riverside Line – Riverside, Orange County Line – Oceanside, San Bernardino Line – San Bernardino, Ventura County Line – Ventura, and 91/Perris Valley Line – Perris. The schedule of train services are available at the Metrolink website.