Find below the customer service details of London Charing Cross station. Besides contact details, the page also offers a brief overview of the railway terminus.
London Charing Cross station,
The Strand, London WC2N 5HF
Phone: 0330 024 0215 (lost property)
Phone: 0345 322 7021 (South Eastern Railway)
Phone: 03457 11 41 41 (Network Rail)
About London Charing Cross
London Charing Cross is a busy central London railway terminal. Part of the South Eastern Mainline, the name of the station came from Charing Cross Road and it is the central hub of London. This station is commonly referred to as the Queen Eleanor Memorial Cross. It is one of the largest stations in the city. London Charing station is situated right next to Thames River and it is the sixth busiest and oldest station in the United Kingdom.
The station was opened in the year 1846 to measure the actual distance of London City. It was a well-occupied station in the 19th century, with advanced equipment and all facilities available during that period. It was badly damaged by engineering accidents in the year 1905 and later rebuilt. Not surprisingly, it became a meeting point for military and government authorities during the First World War.
The trains in the station have been operated by the South Eastern Railway since 1864. This terminus provides a majority of the commuter and regional services to South East London and Kent. It also serves prestigious international services. The structure of the station was designed by Isambard Kingdom Brunel in 1845. The station is served by two underground stations. All the facilities like refreshments, toilets, waiting rooms, ATM and telephone booths are available for commuters. If you want a safe and secure place to store baggage then Charing Cross offers large baggage storage facilities at the station.
There are car parking facilities in the surrounding area of the station. There is no parking in the station but the parking spaces are available within walkable distance. The charge varies with vehicle and the spaces available. The starting cost is £16. For further information on parking and spaces you can check out the link here. As for booking tickets, the booking office is available round the clock and tickets can be booked through major debit/credit cards or Oyster Pay. The ticket office is situated on the concourse. For further information visit the official website.
Note that once the tickets are booked they cannot be exchanged or refunded. You can apply for a refund if you have not made the journey given that the ticket is eligible as per the terms. The refund varies according to the ticket type. For advance tickets, the website states they cannot be cancelled but a change of journey can be made. If you have an Anytime, Off-Peak, Evening Out, Sunday Out and Super Off-Peak tickets, you can change the journey. A refund must be applied within 28 days. If you purchased your ticket online, you can request refund by logging into your online account. Weekly season tickets will quality for a refund it has at least 3 days remaining. For Monthly and Monthly Plus there must be at least 7 days remaining on season ticket.
The Charing Cross is in the center of London City, it has Trafalgar Square on the Eastside and leads to St Martin Place and Charing Cross Road. It connects Northumberland Avenue and leads to Thames Embankment. These stations also lead to Whitehall and Parliament Square. Charing Cross was the largest and longest location which connects Eleanor Cross, and then touches Lincoln Road and reaches Charing Cross.
Charing Cross is one of the most historic and oldest stations in London. It is the center of attraction for passengers traveling in urban and semi-urban areas. And for those visiting London for the first time, it offers a glimpse of the rich history the city holds.