Here are the Jumia Kenya contacts. In this post, we’ll show how to contact jumia Kenya in a fast and effective way just in case you’ve made purchases online and need some clarification.
You can contact jumia Kenya on different platforms, but which is the fastest way to reach them. Usually, when contacting Jumia Kenya, it takes up to two days to get feedback.
However, there is a fast and more natural way to reach them and get your issue resolved. Let’s find out below which method is the best.
Jumia Kenya Contacts: How to Contact Jumia Kenya
Jumia is a collection of online shops. So, how do they operate? Though there are numerous shops online, jumia Kenya came up with a unified system through which you can use to channel your compliments and complaints because of one of the following reasons.
- To track your order and know its status if it has been dispatched or not.
- You may contact Jumia Kenya if you need to cancel your order.
- You want to return an order.
- There is an issue with the payment system.
You can contact Jumia Kenya through the following platforms.
- Through their contacts us webpage – This method requires you to answer a few questions and fill a form online.
- Via their official Twitter handle @JumiaKenya.
- Their Facebook page. JUMIAKENYA
- Customer Care agents via the phone number: 0711 011 011
- Via Email- This is for official purposes and also for feature reference.
- Jumia Kenya Website: To go to Jumia Website and purchase a product click Here
Here are some of Jumia Kenya email addresses:
- firstname.lastname@example.org – Use this email if you’re a customer.
- email@example.com – This is used by jumia suppliers.
- For corporate organizations, use: firstname.lastname@example.org.
- However, if you’re an affiliate or a partner, then use email@example.com to contact jumia.
So, which is the best option among the 5? Well, it depends on your personality. If you’re the impatient type, I would strongly recommend you to call their customer care center directly. But, I would also advise you to use the twitter handle simply. The reason for this choice is that your message will be well understood because it’s short and precise to the point. i.e., What’s your problem? As compared to making a phone call.
ALSO, READ How to Make Money with the Jumia Affiliate Program
Jumia Kenya office contacts
1. Jumia Westlands branch
Location: Nairobi Westlands, Kaka House 3rd floor, Maua Close off parklands road. Usually, it offers services from Monday to Friday from 9.00 am to 5.30 pm. Since it’s the headquarter office, it addresses more issues than any other office. Expect excellent customer service from this branch. Below are Jumia Kenya’s mobile contacts.
Phone 1: 0712302369
Phone 2: 0733931101
Toll-free number: 0800721301
Email address: firstname.lastname@example.org
2. Jumia Kampus Mall CBD branch
Location: Ground floor in Kampus Towers along Moi Avenue, Nairobi, opposite Jeevanjee Gardens. You can reach them by phone number 0700000990. The CBD branch mostly serves customers located around Nairobi CBD. From Monday to Friday the office offers services between 8.00 am to 5.30 pm. On Saturdays and Sundays services are provided from 8.00 am to 1.58 pm. Their services include delivery, return handling, payment handling, and tracking of packages.
ALSO, READ Kilimall Kenya Contacts. How to contact Kilimall Kenya
3. Jumia Mombasa branch
Location: Mombasa, Jomo Kenyatta Avenue, Mombasa Road, opposite Guishan restaurant, and Badar Pharmacy. Mobile phone number: 0790828890 From Monday to Friday, the operational hours are between 8.00 am to 4.30 pm while on weekends and public holidays they operate from 9.00 am to 1.00 pm. They offer offline shopping mall services.
4. Jumia Kisumu branch
Location: Kisumu, Sibuor shop, Oginga Odinga Street. Operational as from 8.00 am to 4.30 pm on weekdays and as from 9.00 am to 1.58 pm on public holidays and weekends. Various services like offline mall shopping, delivery, payment, and returns are offered.
5. Jumia Nakuru branch
Location: Nakuru, Kenyatta Ln opposite Nakuru Railway Station.
Mobile phone number: 0700443442
Open between 8.00 am to 4.30 pm on weekdays, and 9.00 am to 1.00 pm on public holidays or weekends. They offer offline shopping mall services to their customers.
ALSO, READ How To Cancel an Order on Jumia Kenya
6. Jumia Eldoret branch
Location: Eldoret, Dalsa center, Oloo street. They are usually available from Monday to Friday and from eight in the morning up to four in the evening. On Saturdays, Sundays and public holidays, services are offered as from nine in the morning to one in the afternoon. Offline shopping malls, delivery, and payment services are available.
Jumia Kenya Branches – Pick up Stations Locations
|NO||CITY||REGION||NAME OF PICK UP STATION||LOCATION|
|1||Westlands||Nairobi||Jumia Kaka House Westlands Pickup||Kaka house, 3rd Floor, Westlands|
|2||CBD||Nairobi||Jumia Kampus Mall CBD Pickup||Ground Floor, Kampus Mall, Along University way|
|3||Likoni||Mombasa||Jumia Pearls Arcade Mombasa Pickup||Pearls Arcade 2 (Opposite Likoni Towers), Nyerere Rd, Likoni, Mombasa|
|4||Kisumu Central||Kisumu||Jumia G4S Awori House Kisumu Pickup||G4S Awori House, Ground Floor, Bank Street|
|5||Eldoret||Uasin Gishu||Jumia G4S Building Eldoret Pickup||G4S Building next to Paul’s Bakery, Uganda road|
|6||Nakuru Town East||Nakuru||Jumia G4S Office Nakuru Pickup||G4S office Wabcom House, Junction of Government and Mudavadi roads|
|7||Kisumu West||Kisumu||Aramex Kisumu||Tuffoam Mall Along Kenyatta Highway, Ground Floor|
|8||Mvita||Mombasa||Aramex Sheetal Plaza Ganjoni||Kisumu Road and Sauti ya Kenya Rd, Off Moi Avenue Near Uhuru Gardens|
|9||Kasarani||Nairobi||ARAMEX TRM||TRM mall On Thika road|
|10||Mavoko||Machakos||POSTA ATHI RIVER||Along Athi River Road – Opposite Jerusalem Cafe|
|11||Kisauni||Mombasa||POSTA Bamburi||Malindi Rd, near Sarova Whitesands|
|12||Soy||Uasin Gishu||POSTA BARATON UNIVERSITY||Baraton University|
|13||Bomet Central||Bomet||POSTA BOMET||opposite Cooperative Bank|
|14||Kanduyi||Bungoma||POSTA BUNGOMA||Moi Avenue|
|15||Makadara||Nairobi||POSTA BURU BURU||buru buru shopping center along mumias road and oldonyo sabuk road|
|16||Teso South||Busia||POSTA BUSIA||kisumu road behind the Governors office opposite Equity bank|
|17||Chuka||Tharaka-Nithi||POSTA CHUKA||Along Chuka – Kaagwa Road, Chuka Town|
|18||Central Business District||Nairobi||POSTA CITY SQUARE||Haile Selaisse Avenue, Opposite Central Bank, Nairobi|
|19||Embakasi North||Nairobi||POSTA DANDORA||Dandora Estate Phase III, Near Stage 41|
|20||Mavoko||Machakos||POSTA DAYSTAR||Off Mombasa Road Highway Inside Daystar University|
|21||Embakasi East||Nairobi||POSTA EMBAKASI||Embakasi Village, On the way to Nyayo Estate, St. Bakita Catholic Church|
|22||Manyatta||Embu||POSTA EMBU||Opposite Embu County Government Headquarter along Meru/Embu Road.|
|23||Garissa Township||Garissa||POSTA GARISSA||Posta Road Opposite Hiddig Hotel.|
|24||Gilgil||Nakuru||POSTA GILGIL||Opposite Sala Club, Gilgil, Kenya|
|25||Homa Bay Town||Homa Bay||Posta Homabay||Posta road off homabay road|
|26||Isiolo North||Isiolo||POSTA ISIOLO||Adjacent To County Government Headquarter, Isiolo Town|
|27||Embakasi East||Nairobi||POSTA JKIA||Inside JKIA – Use Entrance to Kenchic Restaurant|
|28||Juja||Kiambu||POSTA JUJA-KALIMONI||Dos office off JKUAT entry|
|29||Rongai||Nakuru||POSTA KABARAK||Moi High School Kabarak|
|30||Kajiado Central||Kajiado||POSTA KAJIADO||Namanga Road – Near Magadi Railways,Kajiado|
|31||Mumias East||Kakamega||POSTA KAKAMEGA||Off Mumias Road,Cannon Awori Street|
|32||Westlands||Nairobi||POSTA KANGEMI||Kangemi Shopping Centre, Along Waiyaki Way opposite the flyover to Loresho|
|33||Kangundo||Machakos||POSTA KANGUNDO||along Kangundo road, Kangundo shoping centre|
|34||Mathira||Nyeri||Posta Karatina||Next to Mathai Super Market|
|35||Langata||Nairobi||POSTA KAREN||At the big Square Building, Next To Chandarana Supermarket, Opposite Karan Provisial Store|
|36||Embakasi Central||Nairobi||POSTA KAYOLE||On Spine Road, Opposite Naivas Supermarket,Kayole|
|37||Kibra||Nairobi||POSTA KENYATTA NATIONAL HOSPITAL||Inside Kenyatta National Hospital|
|38||Ainamoi||Kericho||Posta Kericho||Posta Plaza Nairobi road|
|39||Kirinyaga Central||Kirinyaga||POSTA KERUGOYA||Behind KCB, Near Open Air Market, Kerugoya Town|
|40||Kiambu||Kiambu||POSTA KIAMBU||On Kiambu Road, Next to Kiambu Gove|
|41||Kikuyu||Kiambu||POSTA Kikuyu||Along nderi road opposite KWFT|
|42||Kilifi North||Kilifi||Posta Kilifi||Posta Building, Next To Water Gate Hotel, Biashara Street, Off Bofa Road|
|43||Othaya||Nyeri||POSTA KIRIANI||At the Junction along Othaya Maragua Road, Kiriani Town|
|44||Bonchari||Kisii||Posta Kisii||Post office along B3 road, Kisii town next to Orange house|
|45||Saboti||Trans-Nzoia||POSTA KITALE||Post Office Rd|
|46||Kitui Central||Kitui||POSTA KITUI||Hospital Road Opposite Catholic Church|
|47||Lamu East||Lamu||POSTA Lamu||Boat Stage, Kenyatta Rd|
|48||Limuru||Kiambu||POSTA LIMURU||Limuru Tigoni Rd. Next to Limuru Farmers Co-op Society.|
|49||Machakos Town||Machakos||Posta Machakos||Along mbolu Malu Road|
|50||Malindi||Kilifi||POSTA Malindi||Opposite Stanchart Arcade and opposite to Nakumatt B8 Malindi|
|51||Maragwa||Muranga||POSTA MARAGUA||Along Maragua District Hospital Road, Maragua|
|52||Kisumu West||Kisumu||POSTA MASENO||Near Maseno Boda Boda Office, Off Maseno Kisumu Road|
|53||Igembe South||Meru||POSTA MAUA||Maua Town|
|54||Langata||Nairobi||POSTA Mbagathi||Inside MultiMedia University|
|55||North Imenti||Meru||POSTA MERU||Opposite Government Headquarter, Meru|
|56||Soy||Uasin Gishu||POSTA MOI UNIVERSITY||Moi University, Main Campus Kesses|
|57||Kilifi North||Kilifi||POSTA MTWAPA||Opposite Jesus Celebration Center, Malindi Rd|
|58||Mumias West||Kakamega||POSTA MUMIAS||Off Mumias Road,Cannon Awori Street|
|59||Kiharu||Muranga||Posta Muranga||Muranga Town (former Fort Hall)|
|60||Naivasha||Nakuru||POSTA NAIVASHA||Near Naivasha Central Building|
|61||Kajiado Central||Kajiado||POSTA NAMANGA||Along Namanga Road – Near Border Point|
|62||Laikipia East||Laikipia||POSTA NANYUKI||Opposite Nanyuki Law Court, Nanyuki Town|
|63||Narok North||Narok||POSTA NAROK||Ground Floor, Next to Mwalimu Plaza, Narok – Nairobi Road|
|64||Kajiado North||Kajiado||POSTA NGONG HILLS||Masaai Spring Building,Next to Cooporative Bank|
|65||Njoro||Nakuru||POSTA NJORO||Njoro town next to the main bus stage|
|66||Laikipia West||Laikipia||POSTA Nyahururu||Nakuru -Subukia Road, Opposite Barclays Bank and next to Kenya Commercial Bank|
|67||Nyali||Mombasa||POSTA NYALI||Nyoka Rd and Nyati Rd near Ganesh Temple|
|68||Nyeri Town||Nyeri||Posta Nyeri||Ground Floor, Posta Building, Kimathi Way|
|69||Nyeri Town||Nyeri||POSTA NYERI OPP STANDARD CHARTERED||Opposite Standard Chartered Bank along Kenyatta Road, Nyeri Town|
|70||Kasarani||Nairobi||POSTA RUAI||Nairobi-Kangundo road,Near Equity bank|
|71||Kasarani||Nairobi||POSTA RUAI NAIROBI KANGUNDO RD||Along Nairobi Kangundo Road – Opposite Kamulu Stage|
|72||Alego Usonga||Siaya||POSTA SIAYA||Opposite Kenya commercial Bank|
|73||Sotik||Bomet||POSTA SOTIK||Chemagel Next to Police Station|
|74||Suna East||Migori||POSTA SUNA MIGORI||Posta House along Kisii-Sirare Road, Opposite Kenya Women Finance Bank|
|75||Kangundo||Machakos||POSTA TALA||Tala off Kangundo rd|
|76||Taveta||Taita-Taveta||POSTA TAVETA||along Taveta – Tanzania border road|
|77||Thika Town||Kiambu||POSTA THIKA||Telcom Building, Uhuru St Next To KCB|
|78||Langata||Nairobi||POSTA UHURU GARDENS||Kitengela Road-Opposite Onyonka Estate,Langata|
|79||Msambweni||Kwale||POSTA UKUNDA||Ukunda-Ramisi Rd|
|80||Westlands||Nairobi||POSTA VILLAGE MARKET||Village Market|
|81||Voi||Taita-Taveta||POSTA VOI||Biazzar street next to Anand Supermarket|
|82||Webuye West||Bungoma||POSTA WEBUYE||Off Webuye – Bungoma Highway Near Webuye Police Station|