Jumia Kenya contacts, Phone number and location

Here are the Jumia Kenya contacts. In this post, we’ll show how to contact jumia Kenya in a fast and effective way just in case you’ve made purchases online and need some clarification.

You can contact jumia Kenya on different platforms, but which is the fastest way to reach them. Usually, when contacting Jumia Kenya, it takes up to two days to get feedback.

However, there is a fast and more natural way to reach them and get your issue resolved. Let’s find out below which method is the best.

Jumia Kenya Contacts: How to Contact Jumia Kenya

Jumia is a collection of online shops. So, how do they operate? Though there are numerous shops online, jumia Kenya came up with a unified system through which you can use to channel your compliments and complaints because of one of the following reasons.

• To track your order and know its status if it has been dispatched or not.
• You may contact Jumia Kenya if you need to cancel your order.
• You want to return an order.
• There is an issue with the payment system.

You can contact Jumia Kenya through the following platforms.

1. Through their contacts us webpage – This method requires you to answer a few questions and fill a form online.
2. Via their official Twitter handle @JumiaKenya.
3. Their Facebook page. JUMIAKENYA
4. Customer Care agents via the phone number: 0711 011 011
5. Via Email- This is for official purposes and also for feature reference.
6. Jumia Kenya Website: To go to Jumia Website and purchase a product click Here

Here are some of Jumia Kenya email addresses:

• customercare@jumia.co.ke – Use this email if you’re a customer.
• supplier@jumia.co.ke – This is used by jumia suppliers.
• For corporate organizations, use: corporatesales@jumia.co.ke.
• However, if you’re an affiliate or a partner, then use partnership@jumia.co.ke to contact jumia.

So, which is the best option among the 5? Well, it depends on your personality. If you’re the impatient type, I would strongly recommend you to call their customer care center directly. But, I would also advise you to use the twitter handle simply. The reason for this choice is that your message will be well understood because it’s short and precise to the point. i.e., What’s your problem? As compared to making a phone call.

ALSO, READ How to Make Money with the Jumia Affiliate Program

Jumia Kenya office contacts

1. Jumia Westlands branch

Location: Nairobi Westlands, Kaka House 3rd floor, Maua Close off parklands road. Usually, it offers services from Monday to Friday from 9.00 am to 5.30 pm. Since it’s the headquarter office, it addresses more issues than any other office. Expect excellent customer service from this branch. Below are Jumia Kenya’s mobile contacts.

Contacts

Phone 1: 0712302369
Phone 2: 0733931101
Toll-free number: 0800721301
Email address: service.house@jumia.co.ke

2. Jumia Kampus Mall CBD branch

Location: Ground floor in Kampus Towers along Moi Avenue, Nairobi, opposite Jeevanjee Gardens. You can reach them by phone number 0700000990. The CBD branch mostly serves customers located around Nairobi CBD. From Monday to Friday the office offers services between 8.00 am to 5.30 pm. On Saturdays and Sundays services are provided from 8.00 am to 1.58 pm. Their services include delivery, return handling, payment handling, and tracking of packages.

ALSO, READ Kilimall Kenya Contacts. How to contact Kilimall Kenya

3. Jumia Mombasa branch

Location: Mombasa, Jomo Kenyatta Avenue, Mombasa Road, opposite Guishan restaurant, and Badar Pharmacy. Mobile phone number: 0790828890 From Monday to Friday, the operational hours are between 8.00 am to 4.30 pm while on weekends and public holidays they operate from 9.00 am to 1.00 pm. They offer offline shopping mall services.

4. Jumia Kisumu branch

Location: Kisumu, Sibuor shop, Oginga Odinga Street. Operational as from 8.00 am to 4.30 pm on weekdays and as from 9.00 am to 1.58 pm on public holidays and weekends. Various services like offline mall shopping, delivery, payment, and returns are offered.

5. Jumia Nakuru branch

Location: Nakuru, Kenyatta Ln opposite Nakuru Railway Station.
Mobile phone number: 0700443442

Open between 8.00 am to 4.30 pm on weekdays, and 9.00 am to 1.00 pm on public holidays or weekends. They offer offline shopping mall services to their customers.

ALSO, READ How To Cancel an Order on Jumia Kenya

6. Jumia Eldoret branch

Location: Eldoret, Dalsa center, Oloo street. They are usually available from Monday to Friday and from eight in the morning up to four in the evening. On Saturdays, Sundays and public holidays, services are offered as from nine in the morning to one in the afternoon. Offline shopping malls, delivery, and payment services are available.

Jumia Kenya Branches – Pick up Stations Locations