Home GENERAL Jumia Kenya contacts, Phone number and location

Jumia Kenya contacts, Phone number and location

Jumia Kenya Contacts

Here are the Jumia Kenya contacts. In this post, we’ll show how to contact jumia Kenya in a fast and effective way just in case you’ve made purchases online and need some clarification.

You can contact jumia Kenya on different platforms, but which is the fastest way to reach them. Usually, when contacting Jumia Kenya, it takes up to two days to get feedback.

However, there is a fast and more natural way to reach them and get your issue resolved. Let’s find out below which method is the best.

Jumia Kenya Contacts: How to Contact Jumia Kenya

Jumia is a collection of online shops. So, how do they operate? Though there are numerous shops online, jumia Kenya came up with a unified system through which you can use to channel your compliments and complaints because of one of the following reasons.

  • To track your order and know its status if it has been dispatched or not.
  • You may contact Jumia Kenya if you need to cancel your order.
  • You want to return an order.
  • There is an issue with the payment system.

You can contact Jumia Kenya through the following platforms.

  1. Through their contacts us webpage – This method requires you to answer a few questions and fill a form online.
  2. Via their official Twitter handle @JumiaKenya.
  3. Their Facebook page. JUMIAKENYA
  4. Customer Care agents via the phone number: 0711 011 011
  5. Via Email- This is for official purposes and also for feature reference.
  6. Jumia Kenya Website: To go to Jumia Website and purchase a product click Here

Here are some of Jumia Kenya email addresses:

So, which is the best option among the 5? Well, it depends on your personality. If you’re the impatient type, I would strongly recommend you to call their customer care center directly. But, I would also advise you to use the twitter handle simply. The reason for this choice is that your message will be well understood because it’s short and precise to the point. i.e., What’s your problem? As compared to making a phone call.

ALSO, READ How to Make Money with the Jumia Affiliate Program

Jumia Kenya office contacts

1. Jumia Westlands branch

Location: Nairobi Westlands, Kaka House 3rd floor, Maua Close off parklands road. Usually, it offers services from Monday to Friday from 9.00 am to 5.30 pm. Since it’s the headquarter office, it addresses more issues than any other office. Expect excellent customer service from this branch. Below are Jumia Kenya’s mobile contacts.


Phone 1: 0712302369
Phone 2: 0733931101
Toll-free number: 0800721301
Email address: service.house@jumia.co.ke

2. Jumia Kampus Mall CBD branch

Location: Ground floor in Kampus Towers along Moi Avenue, Nairobi, opposite Jeevanjee Gardens. You can reach them by phone number 0700000990. The CBD branch mostly serves customers located around Nairobi CBD. From Monday to Friday the office offers services between 8.00 am to 5.30 pm. On Saturdays and Sundays services are provided from 8.00 am to 1.58 pm. Their services include delivery, return handling, payment handling, and tracking of packages.

ALSO, READ Kilimall Kenya Contacts. How to contact Kilimall Kenya

3. Jumia Mombasa branch

Location: Mombasa, Jomo Kenyatta Avenue, Mombasa Road, opposite Guishan restaurant, and Badar Pharmacy. Mobile phone number: 0790828890 From Monday to Friday, the operational hours are between 8.00 am to 4.30 pm while on weekends and public holidays they operate from 9.00 am to 1.00 pm. They offer offline shopping mall services.

4. Jumia Kisumu branch

Location: Kisumu, Sibuor shop, Oginga Odinga Street. Operational as from 8.00 am to 4.30 pm on weekdays and as from 9.00 am to 1.58 pm on public holidays and weekends. Various services like offline mall shopping, delivery, payment, and returns are offered.

5. Jumia Nakuru branch

Location: Nakuru, Kenyatta Ln opposite Nakuru Railway Station.
Mobile phone number: 0700443442

Open between 8.00 am to 4.30 pm on weekdays, and 9.00 am to 1.00 pm on public holidays or weekends. They offer offline shopping mall services to their customers.

ALSO, READ How To Cancel an Order on Jumia Kenya

6. Jumia Eldoret branch

Location: Eldoret, Dalsa center, Oloo street. They are usually available from Monday to Friday and from eight in the morning up to four in the evening. On Saturdays, Sundays and public holidays, services are offered as from nine in the morning to one in the afternoon. Offline shopping malls, delivery, and payment services are available.

Jumia Kenya Branches – Pick up Stations Locations

1 Westlands Nairobi Jumia Kaka House Westlands Pickup Kaka house, 3rd Floor, Westlands
2 CBD Nairobi Jumia Kampus Mall CBD Pickup Ground Floor, Kampus Mall, Along University way
3 Likoni Mombasa Jumia Pearls Arcade Mombasa Pickup Pearls Arcade 2 (Opposite Likoni Towers), Nyerere Rd, Likoni, Mombasa
4 Kisumu Central Kisumu Jumia G4S Awori House Kisumu Pickup G4S Awori House, Ground Floor, Bank Street
5 Eldoret Uasin Gishu Jumia G4S Building Eldoret Pickup G4S Building next to Paul’s Bakery, Uganda road
6 Nakuru Town East Nakuru Jumia G4S Office Nakuru Pickup G4S office Wabcom House, Junction of Government and Mudavadi roads
7 Kisumu West Kisumu Aramex Kisumu Tuffoam Mall Along Kenyatta Highway, Ground Floor
8 Mvita Mombasa Aramex Sheetal Plaza Ganjoni Kisumu Road and Sauti ya Kenya Rd, Off Moi Avenue Near Uhuru Gardens
9 Kasarani Nairobi ARAMEX TRM TRM mall On Thika road
10 Mavoko Machakos POSTA ATHI RIVER Along Athi River Road – Opposite Jerusalem Cafe
11 Kisauni Mombasa POSTA Bamburi Malindi Rd, near Sarova Whitesands
12 Soy Uasin Gishu POSTA BARATON UNIVERSITY Baraton University
13 Bomet Central Bomet POSTA BOMET opposite Cooperative Bank
14 Kanduyi Bungoma POSTA BUNGOMA Moi Avenue
15 Makadara Nairobi POSTA BURU BURU buru buru shopping center along mumias road and oldonyo sabuk road
16 Teso South Busia POSTA BUSIA kisumu road behind the Governors office opposite Equity bank
17 Chuka Tharaka-Nithi POSTA CHUKA Along Chuka – Kaagwa Road, Chuka Town
18 Central Business District Nairobi POSTA CITY SQUARE Haile Selaisse Avenue, Opposite Central Bank, Nairobi
19 Embakasi North Nairobi POSTA DANDORA Dandora Estate Phase III, Near Stage 41
20 Mavoko Machakos POSTA DAYSTAR Off Mombasa Road Highway Inside Daystar University
21 Embakasi East Nairobi POSTA EMBAKASI Embakasi Village, On the way to Nyayo Estate, St. Bakita Catholic Church
22 Manyatta Embu POSTA EMBU Opposite Embu County Government Headquarter along Meru/Embu Road.
23 Garissa Township Garissa POSTA GARISSA Posta Road Opposite Hiddig Hotel.
24 Gilgil Nakuru POSTA GILGIL Opposite Sala Club, Gilgil, Kenya
25 Homa Bay Town Homa Bay Posta Homabay Posta road off homabay road
26 Isiolo North Isiolo POSTA ISIOLO Adjacent To County Government Headquarter, Isiolo Town
27 Embakasi East Nairobi POSTA JKIA Inside JKIA – Use Entrance to Kenchic Restaurant
28 Juja Kiambu POSTA JUJA-KALIMONI Dos office off JKUAT entry
29 Rongai Nakuru POSTA KABARAK Moi High School Kabarak
30 Kajiado Central Kajiado POSTA KAJIADO Namanga Road – Near Magadi Railways,Kajiado
31 Mumias East Kakamega POSTA KAKAMEGA Off Mumias Road,Cannon Awori Street
32 Westlands Nairobi POSTA KANGEMI Kangemi Shopping Centre, Along Waiyaki Way opposite the flyover to Loresho
33 Kangundo Machakos POSTA KANGUNDO along Kangundo road, Kangundo shoping centre
34 Mathira Nyeri Posta Karatina Next to Mathai Super Market
35 Langata Nairobi POSTA KAREN At the big Square Building, Next To Chandarana Supermarket, Opposite Karan Provisial Store
36 Embakasi Central Nairobi POSTA KAYOLE On Spine Road, Opposite Naivas Supermarket,Kayole
37 Kibra Nairobi POSTA KENYATTA NATIONAL HOSPITAL Inside Kenyatta National Hospital
38 Ainamoi Kericho Posta Kericho Posta Plaza Nairobi road
39 Kirinyaga Central Kirinyaga POSTA KERUGOYA Behind KCB, Near Open Air Market, Kerugoya Town
40 Kiambu Kiambu POSTA KIAMBU On Kiambu Road, Next to Kiambu Gove
41 Kikuyu Kiambu POSTA Kikuyu Along nderi road opposite KWFT
42 Kilifi North Kilifi Posta Kilifi Posta Building, Next To Water Gate Hotel, Biashara Street, Off Bofa Road
43 Othaya Nyeri POSTA KIRIANI At the Junction along Othaya Maragua Road, Kiriani Town
44 Bonchari Kisii Posta Kisii Post office along B3 road, Kisii town next to Orange house
45 Saboti Trans-Nzoia POSTA KITALE Post Office Rd
46 Kitui Central Kitui POSTA KITUI Hospital Road Opposite Catholic Church
47 Lamu East Lamu POSTA Lamu Boat Stage, Kenyatta Rd
48 Limuru Kiambu POSTA LIMURU Limuru Tigoni Rd. Next to Limuru Farmers Co-op Society.
49 Machakos Town Machakos Posta Machakos Along mbolu Malu Road
50 Malindi Kilifi POSTA Malindi Opposite Stanchart Arcade and opposite to Nakumatt B8 Malindi
51 Maragwa Muranga POSTA MARAGUA Along Maragua District Hospital Road, Maragua
52 Kisumu West Kisumu POSTA MASENO Near Maseno Boda Boda Office, Off Maseno Kisumu Road
53 Igembe South Meru POSTA MAUA Maua Town
54 Langata Nairobi POSTA Mbagathi Inside MultiMedia University
55 North Imenti Meru POSTA MERU Opposite Government Headquarter, Meru
56 Soy Uasin Gishu POSTA MOI UNIVERSITY Moi University, Main Campus Kesses
57 Kilifi North Kilifi POSTA MTWAPA Opposite Jesus Celebration Center, Malindi Rd
58 Mumias West Kakamega POSTA MUMIAS Off Mumias Road,Cannon Awori Street
59 Kiharu Muranga Posta Muranga Muranga Town (former Fort Hall)
60 Naivasha Nakuru POSTA NAIVASHA Near Naivasha Central Building
61 Kajiado Central Kajiado POSTA NAMANGA Along Namanga Road – Near Border Point
62 Laikipia East Laikipia POSTA NANYUKI Opposite Nanyuki Law Court, Nanyuki Town
63 Narok North Narok POSTA NAROK Ground Floor, Next to Mwalimu Plaza, Narok – Nairobi Road
64 Kajiado North Kajiado POSTA NGONG HILLS Masaai Spring Building,Next to Cooporative Bank
65 Njoro Nakuru POSTA NJORO Njoro town next to the main bus stage
66 Laikipia West Laikipia POSTA Nyahururu Nakuru -Subukia Road, Opposite Barclays Bank and next to Kenya Commercial Bank
67 Nyali Mombasa POSTA NYALI Nyoka Rd and Nyati Rd near Ganesh Temple
68 Nyeri Town Nyeri Posta Nyeri Ground Floor, Posta Building, Kimathi Way
69 Nyeri Town Nyeri POSTA NYERI OPP STANDARD CHARTERED Opposite Standard Chartered Bank along Kenyatta Road, Nyeri Town
70 Kasarani Nairobi POSTA RUAI Nairobi-Kangundo road,Near Equity bank
71 Kasarani Nairobi POSTA RUAI NAIROBI KANGUNDO RD Along Nairobi Kangundo Road – Opposite Kamulu Stage
72 Alego Usonga Siaya POSTA SIAYA Opposite Kenya commercial Bank
73 Sotik Bomet POSTA SOTIK Chemagel Next to Police Station
74 Suna East Migori POSTA SUNA MIGORI Posta House along Kisii-Sirare Road, Opposite Kenya Women Finance Bank
75 Kangundo Machakos POSTA TALA Tala off Kangundo rd
76 Taveta Taita-Taveta POSTA TAVETA along Taveta – Tanzania border road
77 Thika Town Kiambu POSTA THIKA Telcom Building, Uhuru St Next To KCB
78 Langata Nairobi POSTA UHURU GARDENS Kitengela Road-Opposite Onyonka Estate,Langata
79 Msambweni Kwale POSTA UKUNDA Ukunda-Ramisi Rd
80 Westlands Nairobi POSTA VILLAGE MARKET Village Market
81 Voi Taita-Taveta POSTA VOI Biazzar street next to Anand Supermarket
82 Webuye West Bungoma POSTA WEBUYE Off Webuye – Bungoma Highway Near Webuye Police Station


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