Find below the customer service details for IndiGo Airlines baggage. Besides contact details, the page also offers a brief overview of the airline.
Level 1, Tower C, Global
Business Park, Mehrauli-Gurgaon
Road, Gurgaon – 122 002,
About IndiGo Airlines
IndiGo is the largest airline in India in terms of fleet size and the number of passengers. This budget airline, with the highest market share in India, is headquartered in Gurugram, Haryana. Founded as a private company in the year 2006, the company went public in the year 2015. One of the most well-known airlines in India, IndiGo operates 1,500 flights every day. The airline was allowed to fly only domestic flights till the year 2011. In January 2011, five years into its existence, IndiGo flew its first international flight. As of today, IndiGo is one of the most successful airlines in India. This carrier was once the second-fastest-growing low carrier airline in Asia, second only to an Indonesian airline. IndiGo has been able to achieve multiple landmarks in a short period. From buying its 50th aircraft in less than six years of operation to becoming the first airline to have a fleet size of more than 250 aircraft.
IndiGo has become famous among Indian passengers because it has simplified multiple processes for its customers. IndiGo was one of the pioneers in introducing web check-in in India. Through Web check-in, the customers can check into their flights in the comfort of their home without having to stand in the long queues at the check-in counter. However, it must be noted that if the customer is carrying luggage. He/she will have to deposit his/her luggage at the luggage counter.
If traveling domestic, a customer is allowed to carry 15 kgs free of cost. However, if a customer is carrying more than the allowed limit, He/she will have to pay an additional amount of rupees 500 per Kg. While traveling, a customer will have to ensure that the weight of individual carry-on bags must not exceed the limit of 7kgs per bag. Additionally, the dimensions of your bag must not exceed 158 cm or 62 inches. Customers traveling to Asian countries such as Bangkok, Dhaka, Kathmandu, Kuala Lumpur, Male, Phuket, and Singapore are allowed to carry luggage weighing 20 kg, free of cost. Travelers traveling to Abu Dhabi, Colombo, Doha, Dubai, Hong Kong, Istanbul, Kuwait, Muscat, Sharjah, and Yangon are allowed luggage weighing 30 kg. It must be noted that the travelers traveling from Jeddah are allowed to carry 25 kgs of luggage and 5 kg of Zamzam water.
While traveling with IndiGo, if you encounter lost, damaged, or delayed luggage, you will have to inform the IndiGo baggage assistance counter at the destination airport or head over to the information kiosk. If your luggage is damaged, you will be required to speak to the staff members. In case you leave the airport premises without reporting the loss or damage, IndiGo will assume that you have received your luggage in a good condition. Any complaints received later are not entertained. If you have a delayed bag, check the status on the link here.