As is the case with Safaricom’s Bonga Points and Telkom’s Ziada Points, Airtel too has its own loyalty program that goes by the name of Airtel Zawadi Points. Interesting enough, most people using Airtel don’t seem to be aware of its existence, which is rather unfortunate because most would have accrued many points by now.
It’s however not too late and you can subscribe today to start earning points for every airtime you consume through any of Airtel’s services. This loyalty program is available to both prepaid and postpaid customers.
How to Enroll for Zawadi Points?
So if you haven’t yet enrolled in Zawadi points, do this: go to your phone and dial *326#. On the menu choose 3 to Enrol into Zawadi Points.
As is the case with Bonga Points, you get 1 Zawadi point for every Ksh.10 spent using any of Airtel’s chargeable services (calls, data, SMS, etc.). Note you don’t get points by recharging, but only with spending. Regarding the value of the points, that’s dependent on what you choose to redeem.
Update: It seems some SIMs cannot enroll in Zawadi Points though they can access the menu. If you have such a SIM, try getting help from customer care by calling 100 or via their social media handles.
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How to Redeem Zawadi Points?
Unlike with Bonga points, with Zawadi you only get the chance to redeem three things:
- Data Bundle
- Phones and Accessories
To redeem the points, dial *326# and in the menu choose 2 for redeem. In the next menu choose any of the three options that you wish to redeem.
Fortunately, the Airtime you redeem can be used to call and text SMS on other networks not just within Airtel. As mentioned earlier, the value of the points is dependent on what you choose to redeem. The ratio is not uniform across all redeemable products. For instance, while 25 points get you Ksh5 worth of Airtime it also gets you only 6MB of data.
How to Check Balance of Redeemed Airtime and Data Bundle
To check the redeemed Airtime balance, dial *131*8#. For data, just dial the usual *544*3#.
How to Redeem Zawadi Points for Phones and Accessories
Regarding the redeeming of Phones and Accessories, the points are first converted to a discount voucher. The ratio for coming up with that voucher is that 3 Zawadi points are equivalent to Ksh1.
So when you try to redeem Phones and Accessories you’ll be prompted to enter the amount of Ksh you wish to generate a voucher for.
If you happen not to get your voucher sent, dial *326# and select the last option there: Resend Voucher. So if for instance, you have 4500 Zawadi points you can generate a discount voucher worth Ksh.1500 (4500/3=KSh.1500). In such a case, you’ll enter the 1500 and then you’ll get details of the discount voucher sent via SMS. After doing this, you have to present this voucher to an Airtel shop agent and after processing you can purchase a device of your choice with that amount discounted.