The Kenya Power and Lightning Company, KPLC, is mandated by the government to provide Kenyans with electricity and ensure steady supply of power. In order to serve Kenyans appropriately and conveniently, KPLC has customer service numbers that can be used to access various services any time anywhere.
a) *977#
By dialing this on your phone, you can be able to access a range of services such as,
- Applying new electricity connectivity
- Reporting power outages
- Verifying identities of anyone presenting themselves as KPLC worker
- Getting bills.
- Submitting meter readings.
b). Resetting meter readings
If you want to have your meter resettled or disconnected, you can do so by dialling 00 then the # sign or ‘enter’ button.
c). Getting meter number
Mete number is very important when purchasing your electricity tokens. If you miss it by a single digit, you will have bought electricity tokens to someone else.
Getting meter number depends on the brand of the meter you are using;
- CONLOG meter brand : Dial 100 then #
- HEXING meter brand: Dial 804 then #
- ACTARIS meter brand: Dial 100 then #
- SHENZEN meter brand : Dial 65 then #
d). KPLC paybill
When you want to purchase token for prepaid plan, the KPLC paybill number is 8 8 8 8 8 0. Account number is your meter number.
KPLC contacts
You can always get all your services by contacting them on,
– 95551
– 0703070707
-0732170170
