Serving a wide network of over 270 destinations, the Turkish Airlines (THY), headquartered at Istanbul Airport, is Turkey’s national airline and the country’s largest carrier. Turkish Airlines maintains a local and regional network throughout Turkey and the Middle East and Africa, as well as international flights to Asia, Europe, North America and South America. The airline serves satellite hubs at Esenboga International Airport and Adnan Menderes International Airport. Turkish Cargo is the carrier’s freight subsidiary, with services to over 100 destinations within its network.
The airline relocated its hub operations from Ataturk Airport to the new Istanbul Airport in a phased transition that was completed in 2019. Their services began on May 20, 1933, with five airplanes and less than 30 people, and it continues today as the airline that serves the most countries around the globe, marking their 87th year. The on-board WiFi service is free for Business class passengers and Miles&Smiles Elite members. Economy passengers can also use the service for a few.
What you Must Know on Cancellation and Refund Policy
Turkish Airlines as a major Turkish carrier operates a wide range of domestic and international routes. If you wish to cancel your Turkish Airlines flight, it is suggested that you first learn about Turkish Airlines’ terms and conditions of cancellation.
Cancellation policy is applied within 24 hours. However, it majorly depends on the origin country and airline. Turkish Airlines has implemented a 24-hour cancellation policy in response to the needs and circumstances of its passengers. When it comes to booking, Turkish Airlines offers more flexibility and benefits to passengers. Passengers can cancel a flight booked on Turkish Airlines within 24 hours of purchase, according to the airline’s 24-hour cancellation policy. If your reservation was made a week or before the departure date of your Turkish Airlines Airlines flight, Turkish Airlines will provide a full refund. Turkish Airlines reserves the right to change a 24-hour cancellation as per their discretion. If passengers cancel a Turkish Airlines flight a few hours before the flight departs and the flight was scheduled no more than a week in advance, the Turkish Airlines will request that the passengers pay a penalty based on the Turkish Airlines’ fare rules.
Turkish Airlines allows you to cancel your flight online without any hassles. Passengers can also make a refund request online by filling out the refund application form on Turkish Airlines’ official website. Only eligible Turkish Airlines flight tickets that are canceled within the active period are eligible for a refund. Turkish Airlines does not provide refunds after the ticket’s expiry date. Turkish Airlines refund requests may take some time to process but are usually granted within 7 to 10 working days. If Turkish Airlines flights are canceled due to uncontrollable causes on Turkish Airlines’ end, the travelers are compensated to book the next subsequent Turkish Airlines flight.
Turkish Airlines has also imposed a service charge for domestic as well as international flight cancellations. If you are unfamiliar with the Turkish Airlines flight cancellation fee for international flights, follow the steps below:
If you cancel your ticket after 24 hours as a risk-free cancellation, Turkish Airlines will charge you a cancellation fee ranging from USD 100 to USD 500. If you cancel your Turkish Airlines flight within 24 hours of its scheduled departure, you will be liable to pay a service charge ranging from USD 100 to USD 400 for cancellation.
Here are three official ways to cancel your flight.
Cancellation Through the Website
- Go to the Turkish Airlines’ website at www.turkishairlines.com. In the top right corner of the web page, click the ‘Sign In’ icon. Enter your Turkish Airlines user credentials.
- Click the yellow “Log In” button. If you can’t remember your Turkish Airlines login information, click the ‘Need help logging in?’ link at the bottom right.
- Unless you’re a common Turkish Airlines passenger, you may want to try the small box that says ‘Remember Me?’ after you enter your Turkish Airlines login information. You won’t have to strain your brain to remember your login details.
- Visit the Turkish Airlines cancellations page. Proceed after entering the correct confirmation number and your name. Now press the ‘Continue’ button. In the ‘Flight’ header, click the ‘Manage Turkish Airlines Reservations’ link.
- Click the ‘Turkish Airlines Cancel Reservation’ button. On your desktop, boxes will appear requesting some details, make sure you enter the correct information. Then click the ‘Continue’ button.
- You must enter the original name that you used when booking Turkish Airlines flight tickets. The ‘Cancel My Reservation?’ option can be found at the bottom of the Turkish Airlines cancellation web page. To cancel your Turkish Airlines ticket reservation, click the ‘Yes, Cancel’ ” option.
Cancellation via Customer Care
Call Turkish Airlines’ reservations department at +90 212 444 0 849 (Turkey), 080005 01565 (US) or 0844 800 6666 (UK). You can reach the support by phone if you have any specific queries or questions about your flight ticket reservation, refunds, fees or Turkish Airlines ticket revocation. Inform the airline executive that you wish to cancel your reservation. If you wish to reach the support at your region, you can look for contact numbers of airport counters or local offices on the website. Before hastily requesting for cancellation, check with the customer care on the refund you will receive. If your ticket allows the dates to be moved to a different schedule, you might just save the sizable sum you paid and still enjoy the trip.
Cancelling at the Office
For fliers who are unable to get assistance on phone, the last resort is to personally make a visit to nearest office. You can locate Turkish Airlines office in your city or airport on the website. Here is the link to look up an office by country and city. If you have a booking that includes a large family or group, it is suggested to physically meet with a support staff to understand the cancellation costs and refund procedure. Turkish Airlines has offices across major cities in the world. Some of the major regions where it operates sales offices and airport ticketing counters include Australia, Bahrain, Brazil, China, France, Germany, Hong Kong, India, Indonesia, Israel, Malaysia, Philippines, Russia, Singapore, South Africa, Thailand, UAE, UK and the US. The addresses along with phone numbers are published on the website.