When flying across Europe, there are more times you would have been on a Lufthansa flight than other carriers. Founded in 1953, it is the second largest airline in Europe. Headquartered at Cologne, Germany, the airline is part of the Lufthansa Group. The airline flies a long list of routes across Central America, North America, Mexico, South America, the Caribbean, Europe, the Middle East, Africa, South Asia, Southeast Asia, Japan and Korea, Australia and New Zealand. The airline’s primary hubs are located at Frankfurt Airport and Munich Airport.
Lufthansa has had an eventful history with spectacular highlights, but it has not always been smooth sailing. The challenges in aviation traffic have always been significant – in the past, economic crises and political conflicts influenced Lufthansa’s development; today, there are significant market changes in global air traffic. Lufthansa has always been willing to actively shape the market and has modernized itself on a regular basis. This has propelled it to the forefront of the international aviation industry.
The German airline’s popular routes include Munich, Berlin, London, Barcelona, Paris, Stockholm, Copenhagen, Prague, Milan, Rome, Oslo, Zurich, Vienna, Buenos Aires, Bahrain, Brussels, Toronto, Hong Kong, Bengaluru, New Delhi, Mumbai, Dublin, Mexico City, Moscow, Singapore, Dubai, Boston, Chicago, Los Angeles, Houston, New York, San Francisco and Washington. In the fiscal year 2021, the Lufthansa Group earned 16.8 billion euros, a 24 percent increase over the previous year. An increase in passengers, as well as the firm’s transformation and restructuring, as well as the associated cost reductions, all contributed to a significant improvement in earnings. Due to strong summer travel months, the company returned to profit in the third quarter.
What you Must Know on Cancellation & Refunds
If your travel plans change unexpectedly, Lufthansa allows you to cancel your flight up to 24 hours before departure. If you have a refundable ticket, there will not be any cancellation charges applied. Their policy does not allow cancellations if you have a non-refundable ticket.
Nevertheless, in some cases, even non-refundable tickets are eligible for a complete refund. The circumstances under which they do so are stated below.
- Cancellations made within 24 hours of booking for flights departing within 7 days or more are eligible for a full refund and apply to all fares.
- Flights canceled by Lufthansa are fully refundable.
- Delayed flights are eligible for a full refund if the flight is delayed by more than 2 hours due to an irregularity that occurs more than 1 day before departure.
- Over 5 hours if caused by an error on the day of departure.
- Tickets that are refundable are eligible for a total refund.
- On confirmed reservations, boarding denials are eligible for a full refund.
- Flight cancellations due to special circumstances that prevent a passenger from catching a flight, such as death or serious illness, may be eligible for a full refund, subject to documentary evidence and Lufthansa’s agreement.
The 24-hour cancellation policy of Lufthansa allows you to cancel your flight and receive a full refund if:
- You cancel in less than 24 hours of making your purchase, and your flight’s departure date is at least 7 days later.
- The 24-hour cancellation policy of Lufthansa applies to all types of tickets, including non-refundable fares.
- Remember that in order to qualify for a refund, you must meet both of the above conditions: you must cancel your flight within one day (24 hours) of booking and your departure date must be at least seven days in advance.
- If you do not meet both of these requirements, you will not be eligible for a full refund.
Here are 3 official ways you can cancel your Lufthansa flight.
Cancellation via Website
You can cancel your flight through the internet. If you are doing so follow these quick steps: Navigate to the official Lufthansa website. Select the My Bookings option (lower part of your screen). Enter the following details: your given name; your surname; and your reservation code. Select the Find Bookings option (all refundable bookings will appear in your booking summary). Choose the booking you want to cancel and click the “Cancel” option. Proceed to confirm your cancellation.
Cancel your Ticket by Calling the Helpline
You can cancel your Lufthansa flight by calling customer service at +49 69 86 799 799. You can contact them at any time for personal assistance. Lufthansa customer service is available to answer any questions you may have. It is one of the easiest and hassle-free ways to get in touch and get your queries resolved. The customer service number for the United States is 1800 102 5838 and the United Kingdom is 0371 945 9747. Besides queries on reservation, you can also enquire for lost or missing miles, lost baggage, flight schedule or other related.
Visit the Nearest Lufthansa Office
You can visit your closest Lufthansa office and place a request to cancel your forthcoming flight by stating the reasons .You can cancel any Lufthansa flight at the airport check-in desk or the Lufthansa ticket office. Locate the nearest office or counter on the website. Have the details of your reservation with you for quicker resolution. Passengers requesting a Lufthansa flight cancellation should also present a government provided photo ID.