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DigiLocker customer support contacts

DigiLocker customer support

Find below the customer service details of DigiLocker, India. Besides contact details, the page also offers a brief overview of the company.

Head Office
National e-Governance Division,
Ministry of Electronics & Information Technology
4th Floor, Electronics Niketan,
6, CGO Complex, New Delhi 110003

Email: support@digitallocker.gov.in
Phone: nil

About DigiLocker
DigiLocker is a platform for safely storing digital formats of important documents. The service – introduced in the year 2015 – is part of Government of India’s Digital India initiative. Through DigiLocker, individuals can save as well as verify documents and certificates avoiding the hassles of submitting physical documents.
The paperless digital service accepts documents that include driving license, car registration, voter ID card, PAN card and school/college certificates. Other key document types that are part of the platform are Vehicle Tax Receipt, Fitness Certificate, UAN Card, Caste Certificate, Ration Card, Birth Certificate, Death Certificate, Electricity Bill and Property Tax. Once DigiLocker is activated, users can receive electronic copies of documents and certificates issued by government departments directly to their account. Currently, there are close to 40 million registered users on the platform, a majority hailing from Maharashtra, Gujarat, Uttar Pradesh, Karnataka, Tamil Nadu, Rajasthan and Andhra Pradesh.

As part of the service, citizens enjoy 1GB storage space on a secure and private cloud account. Once the documents are scanned and uploaded, citizens can access it anywhere, any time and share it online with employers or agencies. DigiLocker also makes it easy to validate the authenticity of documents. Those who can request access to the e-document in repository include passport office, transport office and universities. Till date, DigiLocker has issued close to 3.8 billion authentic documents. If you are new to the service, you can open an account on the website with your Aadhaar card. To activate the account DigiLocker mandates that it be linked with Aadhaar number. After activation, you can proceed to upload important documents. Note that all self-uploaded documents must be digitally signed using the eSign facility. The eSign facility is similar to the self-attestation that individuals do to assert the document is secure. When uploading documents, maximum allowed file size is 10MB. As for file types, DigiLocker accepts JPEG, PNG and PDF formats

DigiLocker can be accessed on both web and smartphone app. The platform is highly secure, thanks to the 256 Bit SSL encryption and mobile authentication based sign up process with OTP facility. Once logged in, users will find list of departments and agencies that are registered with DigiLocker as Issuers. As of June 2020, there are close to 160 issuer organisations registered on the platform. The names include UIDAI (for Aadhaar), Ministry of Road Transport and Highways (for Driving License and Vehicle Registration, New India Assurance, Income Tax Department, Employees Provident Fund, Ministry of Petroleum and Natural Gas, Maharashtra State Board of Secondary and Higher Secondary Education, among others. The entire list of registered issuers can be viewed on the website. As for registered requestors accepting documents via DigiLocker, list includes Zerodha, NSDL, Union Public Service Commission, Angel Broking, Edelweiss Broking, School of Open Learning, Umang, BankBazaar, Mahindra & Mahindra, Fullteron India, Department of IT and Communication and Religare Broking. For complaints or queries on registration, cancellation, technical support, or others, reach the DigiLocker support.

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