Find below the customer service details of Amsterdam Centraal Station. Besides contact details, the page also offers a brief overview of the iconic transport gateway.
1012 AB Amsterdam
Phone: +31 900 400 4040 (general)
Phone: +31 30 751 51 55 (NS)
Phone: +31 30 23 000 23 (NS International)
About Amsterdam Centraal
Amsterdam Centraal is the largest and one of the busiest commuter rail stations in Amsterdam, Netherlands, and North Holland. It is operated by Nederlandse Spoorwegen. Notably, the year 1889 marked the opening of the station. The celebrated Dutch architect Pierre Cuypers (who has designed more than 100 churches) is credited to have been the man behind the iconic structure.
Open round the clock, Amsterdam Centraal contains 11 platforms and 15 tracks. Each day it caters to close to 200,000 passengers, making it the largest public transport interchange. It used not only by residents of the city but also tourists visiting Amsterdam. Popular train lines consist of Amsterdam-Rotterdam, Amsterdam-Elten, Amsterdam-Zutphen, Nieuwediep-Amsterdam, Amsterdam-Schipol and Den Helder-Amsterdam.
The station connects commuters conveniently to Amsterdam Schiphol Airport, Utrecht, Rotterdam and other Dutch cities. For those heading to Schiphol Airport, you will find a train depart here every 20 minutes. And if travelling out of country, you will find trains that connect you to Paris, Zurich, Berlin, London and Brussels. Trains you will find at the station include Eurostar, ICE, Thalys, NS International, and Intercity Direct.
While you wait for a train to arrive, you may also explore the popular tourist attractions around the station. Located just within walkable distance is St Nicholas Basilica, Museum Ons’Lieve Heer Op Solder, Body Worlds, A’dam Lookout, OBA Library of Amsterdam, Dam Square, among others. There are also countless cafes and eateries just around the corner.
The national heritage site is not only acclaimed for being a significant transportation hub but also for the many amenities it provides. The amenities include automatic ticket gates, cafes, self-service ticket machines, left luggage lockers, cash machines, shops, restaurants, mini markets, waiting rooms, and so on. For those with their own automobile, there are a number of paid parking garages around the station. Q-Park Amsterdam Centraal is one. You can reserve parking on their website and even enjoy 24 hour parking.
As for tickets, you can buy one at the ticket desk or through vending machines you will find throughout the station. You can track the train status and schedule on the link here. Locals in Amsterdam usually prefer public transport charge cards known as Chip-card or OV-card to travel. A one-day ticket costs €15. You also have two-day and three-day tickets. Tickets can also be booked online through Rail Europe, Trainline and OnlyTrain. For booking international tickets, visit NS International. Simply input the origin, destination and passenger details to reserve a ticket online. Purchases of tickets online can be made using Visa, MasterCard and American Express cards.
There are refund options available if you want to postpone the travel plan or return your unused tickets before the start time. If you have booked your train tickets via a third party, get in touch with the respective agency and ask for a refund or cancellation. Note that no refunds are available on travel passes.
For lost baggage issues, file a report of the lost baggage at the desk near the luggage lockers or you can approach the lost baggage department via phone. If you want to file a lost baggage report online, click on the link here. The items are stored at the station for the first 5 days after which it will be sent to Central Lost & Found Desk in Utrecht.