Home NEWS Contact of Jumia Nigeria customer service (phone, email)

Contact of Jumia Nigeria customer service (phone, email)

Contact of Jumia Nigeria customer service

Contact Jumia Nigeria: Find below customer service details of Jumia, Nigeria, including phone and email. Besides contact details, the page also offers a brief overview of the company.

Head Office
Ecart Internet Services Nigeria Ltd
11 Commercial Avenue Sabo
Yaba, Lagos, Nigeria

Customer Service
Phone: 01 888 1100 / 0700 600 0000
Email: service@jumia.com.ng

About Jumia Nigeria
Jumia is a leading African digital marketplace with operations in 14 countries. Through its country-specific websites, Jumia sells a wide range of products from electronics, apparel to home decor items. Established by Africa Internet Group (AIG) in 2012, Jumia Nigeria today attracts over 15 million visitors a month. The platform sells more than 6 million products. There are also over 50,000 national and international brands, including the top names Samsung, Apple, Nokia, Oppo, HP, Dell, Microsoft, Huawei, and Lenovo. The recipient of a number of awards, Jumia Nigeria in 2013 became the first African company to win the World Retail Awards. Jumia’s global operations span Algeria, Cameroon, Egypt, Ghana, Kenya, Morocco, Senegal, Tanzania, Tunisia and Uganda.

Products can be searched on the website by category, brand or keyword. The main categories featured include smartphones, tablets, laptops, printers, scanners, televisions, cameras, home theatre systems, hardware, tools, furniture, home appliances, gardening equipment, clothing, shoes, fashion accessories, personal care items, gaming products, among others. You can also order grocery, snacks and beverages. For those who would like to pay their internet and phone bills, you can avoid the queues and hassles by doing same on the homepage.

Shoppers can conveniently filter products by brand, price, color, rating and features. And the product pages show the seller details, specifications and reviews. All these features and much more can be enjoyed through the Jumia app for iOS and Android. Purchases for products can be made using debit/credit card and Internet banking. Bargain hunters will enjoy shopping at the Sale section. If you represent a corporate, you can ask for a dedicated account manager, electronic invoicing and exclusive offers.

Details of shipping are revealed during checkout. Standard shipping can take 2-5 business days. Choose Jumia Express for faster deliveries. If shipped from overseas, it can take 9-15 days. The fees and timeframe are published on the Shipping section. Not happy with your purchase? You can return the product in its original condition within 7 days for exchange or refund. You can schedule a pickup or drop off item at any of the pickup stations. You can also courier the package with tags, labels and original packaging.

Are you a seller? You can register on the marketplace as a vendor and list your products. Upon successful registration, you can connect with millions of buyers online. For more information or queries on payment, cancellation, refund, shipping, or others, reach the Jumia support.